FAQ

I'M HAVING ISSUES WITH TRACKING, WHAT GIVES?

In some (see: very few) cases, it may take 1 to 2 business days to digitally register your shipment status into the system. If your tracking number isn’t coming through...

HOW LONG WILL IT TAKE TO SHIP TO ALASKA, HAWAII...

We’re doing our best, but it may take a few extra days to get to you. Shipping to these states generally takes about 9 to 14 days. It’ll be worth...

WHAT'S THE DEAL WITH DELIVERY TIMING?

We currently have a few options for you... In the US, orders over $35 can arrive in approximately 4 to 8 days for free OR we can have it to...

ARE YOU EXPERIENCING DELAYS BECAUSE OF COVID-19?

COVID-19 has not be very helpful to us all, and it has undoubtedly contributed to shipping delays. We are sincerely sorry if it is not received on time.

WHY CAN I ONLY USE THESE 1-3 TIMES PER WEEK?

If you are suffering from only a minor congestion of the pores on your skin, then salicylic acid may be too strong of a spot treatment option and could potentially...

IS IT SAFE TO USE WITH NIGHT WATER?

We recommend using them on alternate days. So if your using ENW that evening, use an original hydro-star. Hydro-star + salicylic acid already has a treatment/active so we don't want...