FAQ

can i lose my tier status?

once you enter a new tier, you'll be in that tier for 12 months. if, after one year, you haven’t continued to earn points within your tier, you’ll be reassigned...

i submitted a review but didn’t get any points

thanks for submitting! reviews may take up to two weeks to publish, plus a few additional days for points to post to your account. if after three weeks you still...

i forgot to log in at checkout! can my points b...

if you made a recent purchase and weren’t logged into your starface account, your order is unfortunately not eligible for points. please make sure you're logged into the same email account...

will i get free shipping?

galactic rewards members do! standard shipping rates still apply while you’re in our first two tiers: stellar and cosmic. don’t forget all orders over $40 / ca $50 / £25 are eligible...

do you offer birthday rewards?

yes :) all members get extra points on birthdays depending on their tier. if you haven’t already, plz add your birthday to your account so we know when to celebrate you!

i can’t see my latest points on my account

the best thing to do is clear your cache and refresh the web page. if your points aren’t showing up, try waiting a couple hours and then check back. feel...