FAQ

how do i become a rewards member?

you can sign up here! you’ll earn points every time you shop with the email address associated with your starface account. if you already have an account, log in and you’ll find...

what is starface rewards?

everyone’s fav loyalty program (it’s free to join!). earn points when you shop and redeem them for exclusive offers and discounts. as you gain points, you’ll move through three fun...

how can i change my account/card info?

log into your account here! you can update billing addresses, card information, and contact info there :) if you need help changing your shipping address, please email us at orders@starfaceworld.com. 

where can i manage my subscription?

log into your account here! on the top right corner of your account page, you’ll see manage account with a subscriptions tab under it. if you’re having trouble for any reason, email us at orders@starfaceworld.com for more...

how do subscriptions work?

save 15% on your starface favs when you get them automatically delivered every one, two, or three months. subscriptions can be changed, paused, skipped, or canceled at any time.learn more...

what if i received the wrong product?

let us know within 14 business days and we’ll send the correct product to you right away :) shipping is on us!