FAQ

how can i cancel or update my order?

email us at orders@starfaceworld.com with the subject line “urgent.” orders can only be changed or canceled during business hours and within 30 minutes of purchase, so we’ll do our best to accommodate your request*. plz note that...

how can i cancel or update my order?

email us at orders@starfaceworld.com with the subject line “urgent.” orders can only be changed or canceled during business hours and within 30 minutes of purchase, so we’ll do our best to accommodate your request*. plz note that...

why did my payment decline?

cards that are declined are often either expired or entered with the wrong credentials (e.g. cvv numbers).if your problem persists, please contact your credit card company directly. feel free to send us an email...

why did my payment decline?

cards that are declined are often either expired or entered with the wrong credentials (e.g. cvv numbers).if your problem persists, please contact your credit card company directly. feel free to send us an email...

how does payment work?

your credit or debit card will be charged as soon as you place your starface order. we accept most major credit cards and mobile pay apps:visamastercardamerican expressdiscover creditapple payamazon paygoogle paypaypal 

how does payment work?

your credit or debit card will be charged as soon as you place your starface order. we accept most major credit cards and mobile pay apps:visamastercardamerican expressdiscover creditapple payamazon paygoogle paypaypal 

how often can i wear hydro-stars?

you can wear 100% hydrocolloid stars as often as you’d like! let your hydrocolloid pimple patches work their magic overnight, or any time for 6+ hours, and then remove your...

how often can i wear hydro-stars?

you can wear 100% hydrocolloid stars as often as you’d like! let your hydrocolloid pimple patches work their magic overnight, or any time for 6+ hours, and then remove your...

what should i do if my hydro-stars aren’t stick...

if your stars aren’t sticking: plz make sure you’re applying patches to clean, dry skin! in order to stick, hydro-stars need a surface free of moisturizer, makeup, and other skincare products. if your...

what should i do if my hydro-stars aren’t stick...

if your stars aren’t sticking: plz make sure you’re applying patches to clean, dry skin! in order to stick, hydro-stars need a surface free of moisturizer, makeup, and other skincare products. if your...

can i wear makeup / moisturizer with my hydro-s...

ofc! just apply hydro-stars before moisturizer, makeup, or any other steps in your routine to make sure they stick :) 

can i wear makeup / moisturizer with my hydro-s...

ofc! just apply hydro-stars before moisturizer, makeup, or any other steps in your routine to make sure they stick :)