FAQ

what’s your refund policy?

if you’ve received a faulty or damaged item, you can choose between a replacement or a refund. any claims of faulty items must be made within 30 days of purchase. refunds...

what if my package is lost?

any lost, damaged, missing, or stolen items need to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there! 

why isn’t my tracking working?

it may take 1-2 business days for your shipment status to register in our system. if your tracking number isn’t appearing or working, email us at orders@starfaceworld.com with your order number and we’ll get...

what are my delivery fee options?

all orders over $40, CA $50, £25 are eligible for free shipping!us:general delivery (3-8 days): $7-15expedited delivery (1-3 days): $16 free shipping on orders $40+uk:general delivery (2-4 days): £5expedited delivery (1-3 days):...

where does starface ship?

starface ships to the usa, puerto rico, uk, and canada. p.s. if you’re ordering from hawaii, alaska, and puerto rico, you may experience longer delivery times (typically 9-14 days). thanks for...

how can i report an issue?

any lost, damaged, missing, or stolen items need to be reported within 14 days of receiving your order. plz email us at orders@starfaceworld.com and we’ll go from there!